Troubleshooting
Fixes for the most common snags.
Most issues come down to access or a connection that needs re-establishing. Start here.
I can't see a project or its issues
Access follows membership and role. Check that:
- You're a member of the project.
- Your role has access to what you're trying to see.
If you should have access, ask a workspace owner or admin to add you under Settings → Members.
My Google Calendar isn't syncing
Check the connection
Go to Settings → Integrations and confirm your Google account is connected.
Reconnect if needed
Remove and re-add the connection to refresh access.
Confirm the right account
Connections are per-user — make sure you connected the Google account whose events you expect to see.
A teammate didn't get their invite
- Ask them to check spam and promotions folders.
- Re-send the invite from Settings → Members.
- Confirm the email address is correct.
I can't access billing, costing, or invoices
These areas are owner-restricted, and budget access is granted explicitly. If you need access, ask the workspace owner. See Roles & permissions.
An approval isn't moving forward
A request waits on its current tier of approvers. Check who needs to act, and remember multi-tier requests progress one tier at a time. See Approvals.
Prices look wrong
Prices are shown in Malaysian Ringgit (RM). If something still looks off, contact us.
Still stuck? Get in touch and include what you were doing and what you expected — it helps us help you faster.